DB Vertrieb GmbH is responsible for the distribution systems and distribution infrastructure in the DB Group. Its tasks include the development of commercial and customer-oriented sales structures, training and information of sales as well as revenue accounting and sales controlling. The operative sales are controlled by a sales channel 1 review. 2 helpful votes. 4. Re: Contacting DB Bahn from U.S. 7 years ago. Save. DB lists the following number on their website: +44 8718 80 80 66. Now when a number is listed like that, modern phones actually accept that literally, as in, start with a + and then the whole number. At DB Reisezentrum you receive the complete range of services for your journey with Deutsche Bahn. To service area. Deutsch English. Business customers; Contact;
The Deutschlandticket Became Valid on 1 May 2023. Germany’s special €49 regional transportation ticket went into effect on 1 May, with ticket sales starting in April. As an example, compared to the normal monthly rate for Hamburg’s HVV, it only takes 14 trips for the Deutschlandticket to pay off and save commuters money.
Ask the service staff on the train, at DB Information or a DB Travel Centre to hand you the passenger rights claim form. Alternatively, you can download it here. If possible, have your delay confirmed on the passenger rights claim form. This can be done by the service staff on the train or by an employee at DB Information or a DB Travel Centre.
No English customer service & have to send everything by post, never received a refund of 150 euros for a train that never went. Had to buy a plane ticket in order to still get home!! Don't even want my worst enemy to have contact with them. Date of experience: 19 December 2023 Get in Touch. If you would like to find out more or have any questions about our services, please refer to our user guides or get in touch with our Autobahn experts. Autobahn User Guides.

The worst experience I've ever had. The worst experience I've ever had with any delivery firm. My parcel has been stuck in Germany for 2 weeks and it's impossible to get help in English, and yet they handle international parcels. Absolute joke. Date of experience: December 11, 2023.

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Bringing the station to you: DB Station&Service AG’s app DB Bahnhof live gives you mobile access to information about 5,400 stations and every public transport stop in Germany
English Dutch Help and Support Find a location Billing (AMS, DB, DCB) Claims Customer Service. 088 - 055 2000.
Reporting your loss online. Report your loss online (for items worth more than EUR 15) and find out whether your lost item has been found. Report loss. Our service staff at the stations will be happy to help. You can also report your loss to DB Information. I cannot get through to the English speaking phone no. they have posted on the bahn.de website. Does anyone know a different number to try? I'm calling 011 +44 8718 80 80 66. I also tried the German phone, but don't understand the automated directions. Up-to-date punctuality information. Our preview shows you whether your train will be leaving on time up to 120 minutes before departure. The information is displayed in the connection overview directly alongside the relevant trains. Platform changes, possible risks to connections or train cancellations are clearly highlighted with appropriate
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No English customer service & have to send everything by post, never received a refund of 150 euros for a train that never went. Had to buy a plane ticket in order to still get home!! Don't even want my worst enemy to have contact with them. Date of experience: December 19, 2023 DB Vertrieb is also responsible for product management for a full range of passenger mobility services. With around 900,000 ticket sales and reservations each day, the DB affiliate has positioned itself as the leading provider of public transport sales services. Some 5.700 employees throughout Germany work for DB Vertrieb and its affiliates. Commuters queue at a helpdesk of German rail operator Deutsche Bahn at Berlin's Hauptbahnhof main railway station on August 11, 2021. compensation can be claimed via the customer's own account When the synthetic lady starts to talk: Press "1" any time. After a signal tone, the lady starts to talk again. Press "2" any time. That will connect you with the customer service desk for
Dear Customer, We regret the inconvenience caused to you by the delay or cancellation of a train and apologise for this. For a delay of 60 minutes or more in reaching the arrival station you receive compensation equivalent to 25 % of the fare paid for a single journey and for a delay of 120 minutes or more 50 % of the fare paid.
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